FindHoodCleaner.com ("we," "us," or "our") operates the website findhoodcleaner.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect information in the following ways:
- Quote Request Forms: When you submit a quote request, we collect your name, email address, phone number, location, and details about the services you need. This information is stored in our database and shared with relevant hood cleaning businesses to fulfill your request.
- Contact Form: When you use our contact form, we collect your name, email address, and message content to respond to your inquiry.
- Claim Listing Form: When a business owner submits a claim request, we collect their name, email, phone number, and business role to verify ownership.
- Analytics Data: We automatically collect non-personal information such as browser type, device type, pages visited, time spent on pages, and referring URLs through analytics services.
How We Use Your Information
We use the information we collect to:
- Connect you with hood cleaning businesses that match your service needs and location.
- Respond to your inquiries and provide customer support.
- Verify business ownership for listing claims.
- Improve our directory, content, and user experience.
- Send transactional emails (quote confirmations, claim status updates).
- Analyze website usage patterns to improve our services.
We do not sell your personal information to third parties. We do not send marketing emails unless you explicitly opt in.
Third-Party Services
We use the following third-party services to operate our website. Each service has its own privacy policy governing how they handle data:
- Supabase: Our database provider, used to store business listings, leads, contact messages, and claim requests. Data is hosted on secure servers with encryption at rest.
- Resend: Our email delivery service, used to send transactional emails such as quote request confirmations, business notifications, and claim status updates.
- Stripe: Our payment processor, used to handle featured listing subscriptions. Stripe collects and processes payment information directly; we do not store credit card numbers on our servers.
- Google Analytics: Used to understand how visitors interact with our website, including page views, session duration, and traffic sources. Google Analytics uses cookies to collect anonymized usage data.
- Google AdSense: Used to display relevant advertisements on our website. AdSense may use cookies to serve ads based on your browsing history.
- Vercel: Our hosting provider, which may collect server logs including IP addresses, request timestamps, and URLs accessed.
Cookies
Our website uses minimal cookies. We do not use cookies for tracking or advertising purposes beyond what our third-party analytics and advertising services require. Cookies used on our site include:
- Analytics cookies: Set by Google Analytics to measure website traffic and usage patterns. These cookies are anonymized and do not contain personally identifiable information.
- Advertising cookies: Set by Google AdSense to serve relevant advertisements. You can opt out of personalized advertising through Google Ad Settings.
You can disable cookies in your browser settings at any time. Note that disabling cookies may affect certain website features.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy. Specifically:
- Quote requests and leads: Retained for up to 24 months to facilitate follow-up and improve service matching.
- Contact messages: Retained for up to 12 months after resolution.
- Claim requests: Retained indefinitely as part of the business verification record.
- Analytics data: Retained according to the data retention settings of our analytics provider (typically 14 months).
Your Rights
You have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct inaccurate or incomplete personal data.
- Deletion: You may request that we delete your personal data. We will comply unless we are legally required to retain it.
- Portability: You may request your data in a machine-readable format.
To exercise any of these rights, please contact us with your request. We will respond within 30 days.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out through our contact form or email us at privacy@findhoodcleaner.com.